Description
This document is created to provide an LDMS 8.8 matrix that will help indicate when the Web Console will successful authenticate versus when authentication fails with: "Unable to validate the current user with the database".
Failure to authenticate to the Web Console results in the following error:
Unable to validate the current user with the database.
For more information on this error, please see the following community article:
Web Video: Unable to validate the current user with the database
LDMS 8.8 Matrix for the requirements to successfully login to the Web Console
| Domain Function Level | How is the web console user added to the LANDesk Management Suite Group on the Core Server? | Domain Group type | Nested? | Nested Group Type | LANDesk1 COM+ Application Identity | Result | Community Article |
|---|---|---|---|---|---|---|---|
| Mixed mode | Domain user is not in the LANDesk Management Suite Group | n/a | No | n/a | Default | Unable to validate the current user with the database | DOC-3005 |
| Mixed mode | Domain user is directly added. | n/a | No | n/a | Default | Successfully logs in. | n/a |
| Mixed mode | User is in a Domain Security - Global group which is added. | Security Group - Global | No | n/a | Default | Successfully logs in. | n/a |
| 2000 Native | Not tested (but is assumed to be the same as 2003 Native) | n/a | n/a | n/a | n/a | n/a | n/a |
| 2003 Native | Domain user is directly added | n/a | No | n/a | Default | Successfully logs in. | n/a |
2003 Native | User is in a Domain Security - Global group which is added. | Security Group - Global | No | n/a | Default | Successfully logs in. | n/a |
| 2003 Native | User is in a Domain Security - Global group nested in another Domain Security - Global which is added. | Security Group - Global | Yes | Security Group - Global | Default | Unable to validate the current user with the database | DOC-3006 |
| 2003 Native | User is in a Domain Security - Global group nested in another Domain Security - Global which is added. | Security Group - Global | Yes | Security Group - Global | Domain User | Unable to validate the current user with the database | DOC-3007 |
| 2003 Native | User is in a Domain Security - Global group nested in another Domain Security - Global which is added. | Security Group - Global | Yes | Security Group - Global | Domain User also in the LANDesk Management Suite group. | Successfully logs in. | n/a |
| 2003 Native | User is in a Domain Security - Local group which is added. | Security - Domain Local | No | n/a | Default | Unable to validate the current user with the database | DOC-3008 |
| 2003 Native | User is in a Domain Security - Local group which is added. | Security - Domain Local | No | n/a | Domain User also in the LANDesk Management Suite group. | Unable to validate the current user with the database | DOC-3009 |
| 2003 Native | User is in a Domain Security - Local nested in another Domain Security - Global group which is added. | Security - Domain Local | Yes | Security - Domain Local | Domain User also in the LANDesk Management Suite group. | Unable to validate the current user with the database | DOC-3009 |
Other Causes that Prevent Logging into the Web Console
If the LANDesk1 Com+ Identity information is correctly a domain user that is in the LANDesk Management Suite group on the Core Server and this error still occurs, the following table contains other causes:
| Problem | Community Article |
|---|---|
| Account used for the LANDesk1 COM+ Application Identity is disabled | DOC-3010 |
| Account used for the LANDesk1 COM+ Application Identity is locked | DOC-3012 |
| Account used for the LANDesk1 COM+ Application Identity has had a password change | DOC-3015 |
| Server Certificate is missing in IIS possibly due to restoring to an IIS backup | DOC-3016 |