I'm not able to add user from active directory source because the add button is greyed out. The user already added to LANDESK management suite group on the core server.
I noticed that there are a few users with the same condition which is the add button greyed out and I also able to add certain users without any issue. I have submitted the case to support and they advised to upgrade to SP2 since we are now using LDMS 9.5 Unpatched . I'm trying to look for other option. Please advise, thanks.