Error message:
LANDesk Management Suite Has Stopped Working error when trying to launch Console.
Problem:
Users are not able to open the Console on the Core Server.
Cause:
SQL Server Connection unavailable.
Solution / Workaround:
Have user fix issues related to the SQL server.
Additional information:
This is the error message that was logged in the Console log when the SQL server failed:
07/13/2015 15:22:44 ERROR 5288:Main Thread DataServices : Connection property, connection check exception for <DBNAME> on : System.Data.SqlClient.SqlException (0x80131904): A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (provider: TCP Provider, error: 0 - No connection could be made because the target machine actively refused it. System.ComponentModel.Win32Exception (0x80004005): No connection could be made because the target machine actively refused it
Any attempts to open the Console after that will yield this error:
07/13/2015 15:47:38 INFO 7080:Main Thread RollingLog : There is an error in XML document (2, 3).
07/13/2015 15:47:55 INFO 7080:Main Thread RollingLog : Critical Exception: System.InvalidOperationException: Response is not well-formed XML. ---> System.Xml.XmlException: ' ', hexadecimal value 0x01, is an invalid character. Line 6, position 52.
Problem Event Name: CLR20r3