Environment:
LANDesk 2016 Remote Console Installations
Problem:
Some users are experiencing issues with the remote console not launching the window correctly after logging in. Sometimes it wont be visible, only part of the window will show, and the minimize/maximize buttons don't seem to be responsive.
Cause:
Incorrect code being called for the window sizing. Multiple monitors/resolutions seem to cause the issue to manifest itself differently as well.
Solution / Workaround:
This issue has been filed as a defect (ID 296147). For a temporary workaround, hover your mouse over the LANDesk icon on the task bar and once the preview window/thumbnail preview shows above the icon, right-click the preview window and select Restore. That is usually enough to get the remote console to pull up and center on the screen.
Other users have seen success by opening the task manager and using the the window options when right clicking the process like so:
